Returns and Refunds

Damaged in transit

If your print arrives damaged, please contact us within 3 days of receiving your print with photographs of the packaging and artwork, so we can assess the situation and assist. 

Incorrect or faulty order

All of our prints are made to order and carefully inspected before dispatch. In the event that you receive the incorrect size, artwork or your print has a production fault, please contact us within 5 business days of receiving your print with photographs, and we will assess and arrange an appropriate resolution. 

Change of mind

As our fine art prints are produced to order, we do not accept returns, exchanges or refunds for change of mind. This does not affect your rights under Australian Consumer Law, including your rights where a product is faulty, damaged, incorrectly supplied or otherwise does not meet the consumer guarantees that apply to it.